Pete Wyatt Recruitment

Customer Service Policy

PWR is a member of the Recruitment and Employment Confederation (REC) and adheres to their Code of Professional Practice.  The REC Code of Professional Practice can be viewed here.


PWR Customer Service Policy Statement
At PWR we endeavour to provide you with the best possible service at all times. If you would like to make any comments, suggestions, raise a query or make a complaint about the service you have received, please contact us, our contact details are set out below. We will respond to your query within 3 - 5 working days.

This policy will be kept up to date, to reflect changes in the nature and size of the business. To ensure this, the policy and its effectiveness will be reviewed annually.

Courtesy
All recruitment consultants will be trained in customer service standards; will exhibit customer friendly service skills; and be knowledgeable, professional and courteous in meeting the needs of our customers.

Communication
We, PWR, will return all phone calls and emails received from clients and registered candidates and applications in respect of specific vacancies within agreed timescales. Where we are unable to meet this agreement we will inform you of this as soon as possible and agree a new deadline.

Consistency
As part of our commitment to upholding professional standards, we will review our policies annually to ensure that they continue to meet business needs and the Recruitment and Employment Confederation’s Code of Professional Practice; and that they are consistently applied to all our customers.

Complaints
PWR seeks fair, just and prompt solutions when possible to any complaints and appeals. All such issues should be directed to Pete Wyatt, the Managing Director, where they will be acknowledged and dealt with appropriately. A complaints process is in place for any disputes and can be view here: (insert link).

Access to Information
We comply fully with the provisions of the Data Protection Act 1998. Any personal or confidential information held by us about a client or work seeker is fully accessible to that person or body for review or editing by contacting the Managing Director.

Reduce Bureaucracy
Wherever possible, without compromising our legal requirements and professional standards we strive to reduce the burden of unnecessary paperwork.

How to Contact Us
Pete Wyatt, Managing Director, Pete Wyatt Recruitment, Cherry Orchard, Potterne, Devizes SN10 5LL Telephone: 01380 723947 Facsimile: 01380 729397 Email: pete@petewyattrecruitment.co.uk

Privacy Policy

At PWR we take matters such as protecting the confidentiality of our clients and candidates seriously, and with this in mind we adhere to the following Privacy Statement:

English law and jurisdiction applies with respect to the content of this site and the information submitted. In particular we recognise and address our obligations under the provisions of the Data Protection Act, 1998. For the purposes of the Data Protection Act, 1998, the data controller is PWR except as set out herein and where required or permitted by law or a court of competent jurisdiction, we will not reveal any personal data about you to any third party.

You consent to us processing your information for the purposes of providing you with our services and maintaining our records. You also consent to your data being disclosed to any person or company to whom we sell the whole or a substantial part of our business or to whom we may transfer any part of our rights or obligations. From time to time we may notify you about our products and services, changes to our website or other information. If you would rather not receive any information from us, please send an email to us advising us not to send you further information.

Certain links contained within this website may lead to external servers and sites which are maintained by third parties unconnected to Signet Resources, over which we have no control. We can accept no responsibility or liability in respect of any material contained within those sites or servers. Processing may take place via electronic means using the Internet and may involve transfer overseas to countries outside the European Economic Area, which do not have equivalent laws relating to data protection. To the extent permitted by law, we do not accept liability for any damages (including, without limitation, damages for any consequential loss or loss of business opportunities, or loss of profits) however arising and whether in contract, tort or otherwise from the use of or inability to use the site or its contents, or from any action or omission taken as a result of using the site or it's contents. Where the site contains advertising submitted by third parties, please note that those advertisers are responsible for ensuring that the material submitted for inclusion on the site complies with all legal requirements.

We are unable to offer any guarantee that the contents of the site are free from viruses or similar which have destructive or contaminating properties and shall therefore have no liability in respect thereof. We regularly check our site for viruses using the leading proprietary virus checking software.

At present, the option of storing candidates CV's within our database exists, and at this time no option exists for third parties to access this database. If a decision is made to change this aspect of the site then we will seek your consent first. Whilst all reasonable security measures have been implemented, we are unable to accept responsibility for intrusion by third parties acting illegally.

Any feedback relating to this site and to PWR is welcome and by submitting it - unless you expressly tell us otherwise - shall become the property of PWR, and we reserve the right to use this feedback in case studies for marketing purposes, or to contact you with the intention of obtaining further feedback on the site.

In the event that we change or alter in some way our disclaimer or privacy policy, such changes will be posted here automatically for you to view. If at any time you have any questions or concerns regarding this or any other matter, please do not hesitate to contact us.